Cookie Policy

Last updated: March 1, 2026

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide analytics information, and enable personalized experiences. We also use similar technologies such as local storage, session storage, and pixel tags (collectively referred to as "cookies" in this policy).

2. How We Use Cookies

We use cookies for the following purposes: Essential Cookies: These cookies are strictly necessary for the Service to function. They enable core features like authentication, session management, and security. You cannot opt out of essential cookies. Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. This helps us improve our Service and user experience. We use privacy-focused analytics that do not track individual users across websites. Functional Cookies: These cookies remember your preferences and settings (e.g., language, theme, dashboard layout) to provide a more personalized experience. Marketing Cookies: We may use marketing cookies to measure the effectiveness of our advertising campaigns. These cookies track whether you visited our site after clicking an ad.

3. Cookies We Use

Here are the specific cookies used on our Service: __session (Essential) - Maintains your authenticated session. Expires when you log out or after 7 days of inactivity. __csrf (Essential) - Prevents cross-site request forgery attacks. Expires with your session. cc_preferences (Functional) - Stores your cookie consent preferences. Expires after 12 months. cc_theme (Functional) - Stores your preferred dashboard theme. Expires after 12 months. _cc_analytics (Analytics) - Anonymized analytics identifier. Expires after 30 days. _cc_ref (Marketing) - Tracks referral source for attribution. Expires after 30 days.

4. Third-Party Cookies

Some cookies on our Service are set by third-party services we use: Stripe (Essential) - Payment processing cookies required for secure transactions. Vercel Analytics (Analytics) - Privacy-focused web analytics. Does not use cookies that track users across websites. Google reCAPTCHA (Essential) - Bot detection and abuse prevention on forms and API endpoints. We do not allow third-party advertising cookies on our Service. We do not sell or share cookie data with advertisers.

5. Managing Your Cookies

You can control and manage cookies in several ways: Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Note that disabling essential cookies may prevent you from using the Service. Cookie Preferences: You can update your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. Do Not Track: We respect the Do Not Track (DNT) browser signal. When DNT is enabled, we disable all non-essential cookies. Opt-Out Links: - Vercel Analytics: https://vercel.com/privacy - Google reCAPTCHA: https://policies.google.com/privacy

6. Data Retention

Cookie data is retained for the duration specified in the cookie's expiration period. Analytics data derived from cookies is aggregated and anonymized within 30 days of collection. Aggregated analytics data may be retained indefinitely. When you delete your account, all cookie data associated with your account is deleted within 30 days.

7. International Visitors

For visitors from the European Economic Area (EEA), United Kingdom, and other jurisdictions that require consent for non-essential cookies: - We display a cookie consent banner on your first visit - Non-essential cookies are not set until you provide consent - You can withdraw consent at any time through Cookie Settings - Your consent preferences are stored for 12 months We comply with the ePrivacy Directive, GDPR, and CCPA requirements for cookie consent and transparency.

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions about our use of cookies, please contact us: - Email: privacy@callcenter.ai - Address: CallCenter AI, Inc., 548 Market St, Suite 72, San Francisco, CA 94104