Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using the CallCenter AI platform, API, SDKs, documentation, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

CallCenter AI provides a cloud-based platform for creating, deploying, and managing AI-powered voice agents. The Service includes: - Voice agent creation and configuration tools - REST API and SDKs for programmatic access - Inbound and outbound calling capabilities - Call recording, transcription, and analytics - Knowledge base and RAG integration - Dashboard for monitoring and management We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.

3. Accounts & Registration

To use the Service, you must create an account. You agree to: - Provide accurate, current, and complete registration information - Maintain the security of your account credentials and API keys - Promptly notify us of any unauthorized access to your account - Accept responsibility for all activities that occur under your account You must be at least 16 years old to create an account. Accounts registered by bots or automated methods are not permitted.

4. Acceptable Use

You agree not to use the Service to: - Violate any applicable law, regulation, or third-party rights - Make unsolicited or unauthorized calls (spam, robocalling) - Impersonate any person or entity, or misrepresent your identity - Transmit harmful, offensive, or illegal content through voice agents - Attempt to gain unauthorized access to any part of the Service - Interfere with or disrupt the Service infrastructure - Use the Service for surveillance or monitoring without proper consent - Reverse engineer, decompile, or disassemble any part of the Service - Exceed published rate limits or abuse API access We reserve the right to suspend or terminate accounts that violate these terms.

5. Payment & Billing

Pricing: The Service is offered under various subscription plans as described on our pricing page. Prices are subject to change with 30 days notice. Billing Cycle: Subscriptions are billed monthly or annually in advance. Usage-based charges (call minutes, API overages) are billed in arrears. Payment Methods: We accept major credit cards and ACH/wire transfers for enterprise accounts. Taxes: All fees are exclusive of applicable taxes. You are responsible for all taxes associated with your use of the Service. Refunds: Subscription fees are non-refundable except as required by law. Unused call minutes do not roll over between billing periods. Late Payment: Accounts with overdue balances may be suspended after a 7-day grace period.

6. Data Ownership & License

Your Data: You retain all ownership rights to the data you submit to the Service, including agent configurations, prompts, knowledge base content, and call recordings ("Your Data"). License to Us: You grant CallCenter AI a limited, non-exclusive license to use, process, and store Your Data solely to provide and improve the Service. Our Property: The Service, including its software, algorithms, designs, and documentation, is and remains the exclusive property of CallCenter AI. These Terms do not grant you any intellectual property rights in the Service. Feedback: Any feedback, suggestions, or ideas you provide about the Service may be used by us without restriction or compensation.

7. Service Level Agreement

Uptime Commitment: We target 99.9% uptime for Pro plans and 99.99% for Enterprise plans, measured monthly. Service Credits: If we fail to meet our uptime commitment, eligible customers may request service credits as follows: - 99.0% - 99.9%: 10% credit - 95.0% - 99.0%: 25% credit - Below 95.0%: 50% credit Exclusions: Scheduled maintenance (announced 48 hours in advance), force majeure events, and issues caused by third-party services are excluded from uptime calculations. Maintenance Windows: Scheduled maintenance occurs weekly during low-traffic periods (Sundays 2:00-6:00 AM UTC).

8. Termination

By You: You may cancel your subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period. By Us: We may terminate or suspend your account immediately if you violate these Terms, fail to pay fees, or if we determine your use poses a risk to the Service or other users. Effect of Termination: Upon termination, your right to use the Service ceases immediately. We will retain Your Data for 30 days after termination to allow for data export. After 30 days, all data is permanently deleted.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLCENTER AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify and hold harmless CallCenter AI, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys' fees) arising from: - Your use of the Service - Your violation of these Terms - Your violation of any third-party rights - Content transmitted through your voice agents - Calls made or received using the Service

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved exclusively in the courts located in San Francisco County, California. For Enterprise customers, binding arbitration may be available as specified in your Enterprise Agreement.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or a prominent notice on the Service at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, please contact us: - Email: legal@callcenter.ai - Address: CallCenter AI, Inc., 548 Market St, Suite 72, San Francisco, CA 94104